This weekend the head of our Boston crew, Dustin, went on a weekend getaway. He forgot to relinquish the keys to the rest of the crew running our weekend event, the SOWA Open Market in Boston, MA. Luckily we have a pretty awesome crew of bright guys and gals and they solved the problem... drive to a local fire station and have them cut off the lock with some awesome tool I've never seen before but now relish.
Having an awesome product is only have the battle. The other half is having the right people.
Sure, a mistake was made, but a solution was found. It's all about the problem solving skills.